Fast and Reliable Shipping: Enjoy Hassle-Free Delivery at OneStopSupplyCo

Fast and Reliable Shipping: Enjoy Hassle-Free Delivery at OneStopSupplyCo

PickUps? Deliveries? Shippings? Find your answers here!

Welcome to OneStopSupplyCo, your go-to destination for all your restaurant supply needs! We understand that navigating a new platform can be exciting but also accompanied by questions. No worries! We're here to provide you with all the answers you need to make your shopping experience smooth and delightful. Let's dive into our frequently asked questions!


Available Shipping Methods & Basic Shipping Fee Calculations:

Shipping Method  Your Cart Total Est. Cost per Case Available Area
Fedex Ground More than $100 Zip-Code Based 48 States in US
Self PickUp More than $100 FREE ALL AREA in NY/NJ/PA/CT
OneStop Truck Delivery More than $1000 $2-5/cs Most Area in NY/NJ/PA/CT
OneStop Truck Delivery More than $300 $2-5/cs Limited Area in NY/NJ/PA/CT

Q1: Do your product prices include shipping costs?
Hey there! The prices you see on our website are just for the products themselves and don't include any shipping fees.
If you choose to pick up your order from our warehouse, the product price is all you'll pay. If you prefer delivery, don't worry! We'll automatically calculate the shipping cost based on your delivery address.

Q2: Where do you ship goods from?
Currently the packages will be shipped from Brooklyn, NY. We are planning to build new warehouses in different states.

Q3: How do you charge for shipping, and how long will it take to receive my order? 
Great question! The shipping fees depend on your product's size, weight, and quantity. To give you an idea, here's an average for different regions:
  • US East Coast: $5-12 USD, delivered in 1-3 business days
  • US Central: $8-15 USD, delivered in 3-4 business days
  • US West Coast: $12-25 USD, delivered in 5-8 business days
    Just keep in mind that the exact shipping cost will be calculated in real-time during checkout, based on your precise address.

    Q4: How can I track my order?
    You can track your parcel via the Order Confirmation Email.  Also, you can login your account from our website, click “orders” to find the tracking information.
    Q5: Who do you partner with for shipping, and how do you deliver orders?
    At OneStopSupplyCo, we've joined forces with FedEx, a trusted name in logistics. Our strategic partnership allows us to offer the best shipping fee discounts through FedEx Ground.
    Simply choose your address during checkout, and you'll see real-time accurate shipping fees for your convenience.
    Q6: Can I Preview Shipping Fees Before Placing My Order?
    Absolutely! We want you to feel confident with your purchase decisions. When you add items and quantities to your cart, click "Calculate Shipping Fee" (don't worry, no charges yet!), provide your shipping address, and click "Continue To Shipping."
    There you have it! The total amount, including precise shipping fees, will be displayed. We only charge when you're ready to place the order.
    Q7: Do you offer door-to-door delivery service?
    Starting from the fall of 2023, we are offering OneStop truck delivery services with a limited-time discount on delivery fees. The estimated freight cost is $2-5 per case.
    The minimum order requirement for Delivery within an hour's drive of the main New York City area is $300, and $1,000 for deliveries within a 1-3 hour drive. If you are in most areas of New York, New Jersey, Pennsylvania, and Connecticut, you can benefit from our truck delivery service.
    Q8: Is there any free shipping promotion?
    For sure! If you love free shipping and your store is in NY/NJ/PA/CT, you can choose "Warehouse PickUp" on the cart page, pick a convenient time, pay for your order, and then swing by our Brooklyn warehouse during the scheduled time to collect your goodies, with FREE shipping.
    Q9: How soon will my order be shipped after I place it?
    You're on it! As soon as we receive your order, we'll make sure everything's in order. 
    If all your products are in stock and non-customized, we'll ship your order around 1-2 business days, excluding holidays. 
    If you've got a mix of in-stock and pre-sale products (non-customized), we'll split your order. The in-stock items will be shipped around 1-2 business days and the pre-sale items will take around 2-4 weeks to be shipped after they arrive at our warehouse. 
    And for any customized products, we'll have them delivered to you within 60 days after we confirm the design.

      At OneStopSupplyCo, we're committed to providing you with a seamless and enjoyable shopping experience. Our FAQs have covered all the bases, but if you ever have more questions, don't hesitate to reach out to our friendly customer service team.

      Happy shopping at OneStopSupplyCo - Your Reliable Restaurant Supplier 🍽️🛍️


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