Shipping policy
Shipping Procedure
**All the customization products normally take 60 days to deliver since payment, and will be delivered as agreed.
OneStop Truck Delivery
Truck delivery is available only in select areas of New York, New Jersey, Pennsylvania, and Connecticut.
Find your ZIP prefix (first 3 digits) below to check your minimum order requirement.
ZIP Prefix means the first three digits of the delivery ZIP code.
NY Near Suburbs 107–108 Westchester – Central 106 NJ Gateway 070–073, 075–076 NJ Hub 079, 088–089 CT Southwest 068–069
ZIP Prefix means the first three digits of the delivery ZIP code.
Shipping Methods
- In Pallets
- Dimensions: 48 inch x 40 inch x 84 inch
- Maximum Weight: 1800 lbs
- Shipping cost: Will be based on the address
- Delivery - Shipping will be based from Fedex Shipping Rate
- Local deliveries via our own delivery trucks is limited for certain areas near NYC.
Self Pickup
- Available for customers in NY/NJ/PA/CT.
- FREE of delivery fee.
- Est. processing time for pickup: 24H
Delivery Contact Information
One Stop Supply Co
212-380-7111
help@onestopsupplyco.com
Detail Information of Different Shipping Methods
Special Free Pallet Shipping
|
Delivery Area |
Delivery Policy |
MOQ |
|
Pennsylvania |
Within 2-3 hours |
$1,000 |
|
Upstate New York |
Within 2-3 hours |
$1,000 |
|
Connecticut |
Within 3 hours |
$1,000 |
Delivery time: Arrive In 2-3 Business Days After Payment
OneStop Truck Delivery
|
Day of Week |
Delivery Area |
MOQ |
|
Monday |
Brooklyn |
$500 |
|
Manhattan |
||
|
Tuesday |
NJ |
$1000 |
|
PA (within 2 hours) |
||
|
Wednesday |
Queens |
$500 |
|
Long Island |
||
|
Thursday |
Brooklyn |
|
|
Manhattan |
||
|
Staten Island |
||
|
Friday |
Queens |
|
|
Upstate New York (within 2 hours) |
$1,000 |
Delivery time: 10:00 AM - 21:00 PM
[Free Delivery for order over MOQ]
[Order under MOQ will be canceled]
Customers in Pennsylvania, New Jersey and Upper State of New York can also enjoy OneStop Truck Delivery service with a minimum order quantity of $1,000
Freight Delivery - For Pallet Purchase
Shipping Area: All US Area
Factors used to calculate the pallet delivery fee: Weight and Height
FEDEX Shipping
Shipping Area: All areas within the United States, except for the states of Hawaii and Alaska.
Shipping with Third-party Forwarding Agency [Not available]
Shipping Area: All US Area
Shipping Fee varies by carriers.
Additional information about recommended forwarding agencies listed below. Please select your agency based on service area and delivery fee.
*No recommended Forwarding Agency Available. (Updated by Sep/5/2023)
Notice: To ship with a third-party forwarding agency, please make sure that the shipping address and additional shipping notes have followed the instructions of the selected agency. OneStop SupplyCo will not be responsible for any shipping issue after the delivery to the third-party warehouse.
Truck Delivery Schedule
- Please place your order one business day prior to the scheduled delivery day in your area. Our office hours are from 9:30 am to 5:30 pm EST, Monday through Friday. We will not accommodate orders and requests for shipping on the same day. Orders placed beyond the operating hours will be moved to the next delivery day.
- Please have payment ready at the time of delivery for all COD orders. Deliveries are not guaranteed without any form of payment.
- We will charge a $35 operation fee per returned/bounced check.
Order Confirmation
We will send you a bill confirming the item, quantity, amount, and date of your shipment. If there is no reply before the shipping day, it is regarded as a confirmation of your order and you will be responsible if there are errors pertaining to the details of the order.
Delivery Confirmation
After delivery to the store, you need to confirm if the items and quantity are correct. We will not be responsible for other errors once the signature is confirmed.
We are not responsible for any damage caused by the delivery of goods by the third-party company. However, we will pack the goods and take pictures for customers to confirm before shipping the goods.