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Welcome to our Payments/ Checkout FAQs!
Thank you for choosing OneStopSupplyCo! We understand that navigating the world of payments and orders can sometimes be a bit confusing, and we're here to make the process as smooth as possible for you. Whether you're a first-time customer or a returning client, this FAQ is designed to address the most common questions related to payments, checkouts, and everything in between.
Q1. What kind of payments can you accept?
We accept all major credit cards including MasterCard, Visa, Union Pay, and Discover. We also accept alternative payment methods including check, money order, and ACH transfers for orders.
Please notice that AMEX, Apple Pay and Google Pay are currently deactivated.
Q2. Do you accept orders via phone？
Yes! Please call our customer service via 212-380-7111 to place your order.
We highly recommend ordering online as only online orders qualify for the 1% cash back, all phone orders and manual orders do not qualify for any cash back.
Q3. My payment was declined / Error payment message popped up at checkout, why?
Your card may be declined for a number of reasons:
- The card may expired;
- You're over your credit limit;
- The card number / billing address / secure code failed to match the information in your bank account.
If those reasons do not fit your case, please contact our customer service and provide us with the email address that you have registered with, we’ll help you process your order.
Q4. What if my shipping address was wrong?
Wrong shipping addresses might cause delivery issues and might delay your business. Please contact our customer service as soon as possible, we will help you to update the address both in the order and with carriers.
You can reach our customer service team during business hours by:
Email: help@onestopsupplyco.com,
LiveChat,
WeChat: Onestopsupply,
Phone call (212)-380-7111.
Q5. How do I contact Customer Service?
Our Customer Service Representatives are available Monday through Friday from 10 a.m. to 6 p.m. EST.
You can reach our customer service team during operation hours with any questions you may have by:
Email: help@onestopsupplyco.com,
LiveChat,
WeChat: Onestopsupply,
Phone call (212)-380-7111.
Now you’ve got the common solutions about Payments/Checkout.
If this article doesn't help, don’t hesitate to reach out to our dedicated customer support team for personalized assistance.
Happy shopping at OneStopSupplyCo - Your Reliable Restaurant Supplier 🍽️🛍️
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